Returns Policy

You may return most new, unopened items within 60 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 1 week of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We ship domestically across Australia.

If you place your order before 2PM, we will usually ship it out the same day (weekends excluded).

Orders under $60:
- Parcel Post (2-7 days): $7
- Express (Next day - to a major Australian city): $11
Note: We cannot ship batteries via Express. They will need to be sent via regular post.

Orders over $60
- Free Parcel (2-7 days)
- Express - $5
Note: We cannot ship batteries via Express. They will need to be sent via regular post.

Orders over $100
Free Express Shipping - Note: We cannot ship batteries via Express. They will need to be sent via regular post.