Returns & Warranty
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a warranty, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment (if online) or instore within 3 days.
It's important to make sure you've done everything you can to troubleshoot the problem before you return an item to us, because if we receive a returned item that isn't faulty you'll need to pay a return shipping fee of $8 in order for us to send your device back to you. Of course, if we receive a returned item that needs to be replaced, we'll cover the cost of shipping the replacement to you.
What is covered and NOT covered under warranty
The warranty covers manufacturing faults and defects, major failures, and other issues not caused by your action or inaction.
It does not cover accidental damage, damage incurred because a product was used incorrectly or not in accordance with the manufacturer's instructions, or ordinary wear and tear.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 1/22 Garden Drive, Tullamarine VIC 3043.